Welcome to the Privacy Policy of Viewchat (“Service”)!
This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions. Your privacy is very important to us. User’s personal data are handled safely and are used only for specified purposes. Private information is any information that allows third parties to directly contact a user in ways other than through us or allows the collection of information about a user other than those displayed on the site.

Who we are

The Service and its related sites are operated by Bcinnovation Co., Ltd. (“Company”) and/or its affiliates and subsidiaries (collectively, “Bcinnovation”, “Company”, “we”, “us”, or “our”), all of which are controllers of personal information collected and processed through the Service and the related sites.

The Company has designated the person in charge of personal information (“a privacy officer”) and he can be reached by emailing or by post at the following address: 18, 351 beongil, Cheongdaero, Sokcho-si, Gangwon-do, South Korea.

Article 1 (General provisions)

This Policy shows the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected while using the applications of the Company which exist in the websites or platforms of other companies. The information holder is entitled to deny the consent on this Policy, but he or she cannot be a member on account of the denial. Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company’s using the personal information provided by the users and the measures taken by the Company for protection of those personal information. This Policy will be effective on the 1st day of August 2022 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company’s website or individual notice through sending e-mails, etc.).

Article 2 (Personal information to be collected and method of collection)

○1 Personal information to be collected

1. You may provide some or all of the following information:

Registration information. ID, username or nickname, email address, telephone number, password, address, date of birth, sex, identification information of overlapped membership (DI), encoded identification information (CI), Equipment identifier, operation system, hardware version, equipment set-up, and so on.

2. UGC(User-generated content). User-generated contents include comments, photographs, livestreams, audio recordings, videos, and virtual item videos that you choose to create with or upload to the Platform (“User Content”). We collect User Content through pre-loading at the time of creation, import, or upload, regardless of whether you choose to save or upload that User Content, in order to recommend audio options and provide other personalized recommendations. If you apply an effect to your User Content, we may collect a version of your User Content that does not include the effect.

3. Besides of information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.

• Information of device location including specific geographical location detected through GPS, Bluetooth or Wi-Fi (limited to the region permissible under the laws), Information of service use of members such as the type of contents watched or used by members, frequencies and period of activities of members, log data, use time, search word input by users, internet protocol address.
• Payment information, including payment card numbers or other third-party payment information (such as PayPal) where required for the purpose of payment
• Cookies. We and our service providers and business partners use cookies and other similar technologies (e.g. web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyze which web pages and advertisements you click on and how you use the Platform, enhance your experience using the Platform, improve the Platform, provide you with advertising on the Platform and elsewhere across your devices, and measure the effectiveness of advertisements. Cookies enable the Platform to provide certain features and functionality. Our service providers and business partners may use the information to display advertisements on our Platform and elsewhere online and across your devices tailored to your interests, preferences, and characteristics. You may be able to control some of the information we collect by adjusting your browser settings to refuse or disable Cookies. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your choice to disable cookies is specific to the particular browser or device that you are using when you disable cookies, so you may need to separately disable cookies for each type of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you. We are not responsible for the privacy practices of these service providers and business partners, and the information practices of these service providers and business partners are not covered by this Privacy Policy. We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.

○2 Method of collection

The Company collects the information of users in a way of the followings:

• Webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information, provided by partner companies.

Article 3 (The purpose of the collection)

The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. The Company uses the collected information of users for the following purposes:

• Member management and identification
• To detect and deter unauthorized or fraudulent use of or abuse of the Service
• Performance of contract and service fee settlement regarding provision of services demanded by the users
• Improvement of existing services and development of new services
• Making notice of function of company sites or applications or matters on policy change
• To help you connect with other users you already know and, with your permission, allow other users to connect with you
• To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics
• To provide information on promotional events as well as opportunity to participate
• To comply with applicable laws or legal obligation
• Use of information with prior consent of the users (for example, utilization of marketing advertisement)

Article 4 (The use of collected personal information)

As explained below, we use your information to improve, support and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service. We may also use your information to, among other things, show you suggestions, promote the Platform, and customize your ad experience. We generally use the information we collect:

• To fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback
• To send promotional materials from us or on behalf of our affiliates and trusted third parties
• To improve and develop our Platform and conduct product development
• To make suggestions and provide a customized ad experience
• To support the social functions of the Platform, including to permit you and other users to connect with each other through the Platform and for you and other users to share, download, and otherwise interact with User Content posted through the Platform
• To infer additional information about you, such as your age, gender, and interests
• To help us detect abuse, fraud, and illegal activity on the Platform
• To prove your identity in order to use certain features, such as livestream or verified accounts, or when you apply for a Pro Account, ensure that you are old enough to use the Platform (as required by law), or in other instances where verification may be required
• To communicate with you, including to notify you about changes in our services
• To enforce our terms, conditions, and policies
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
• To facilitate services and to provide user support

Article 5 (The safeguard of the collected personal information)

○1 The Company regards the security of personal information of uses as very important. The company constructs the security measures to protect the user’ personal information from any unauthorized access, release, use or modification

○2 Every personal information controller of the Company shall take such technical, managerial, and physical measures as establishing an internal management plan and preserving access records, etc. that are necessary to ensure safety as prescribed by Enforcement Decree Of The Personal Information Protection Act of South Korea so that the personal information may not be lost, stolen, divulged, forged, altered, or damaged.

Article 6 (The period for retaining and using personal information)

If the retention of personal information is mandatory by laws, the Company is obliged to retain, rather than destroy, personal information. In this case, this personal information or personal information files shall be stored and managed separately from other personal information.

○1 Records related to marks and advertisements.

• Enforcement Decree of Act On the Consumer Protection in Electronic Commerce
• The period for retaining: 6 months

○2 Records related to cancellation of contracts or subscriptions, etc.

• Enforcement Decree of Act On the Consumer Protection in Electronic Commerce
• The period for retaining: 5 years

○3 Records related to payment for and supply of goods, etc.

• Enforcement Decree of Act On the Consumer Protection in Electronic Commerce
• The period for retaining: 5 years

○4 Records related to resolution of consumer complaints or disputes

• Enforcement Decree of Act On the Consumer Protection in Electronic Commerce
• The period for retaining: 3 years

Article 7 (The destruction of personal information)

○1 A personal in charge of personal information management of the Company shall destroy personal information without delay when the personal information becomes unnecessary owing to the expiry of the retention period, attainment of the purpose of the collection, etc.

○2 When the Company destroys personal information necessary measures to prevent recovery and revival shall be taken.

Article 8 (Methods of destroying personal information)

○1 The Company shall destroy personal information by any of the following methods:

1. Personal information in electronic files shall be permanently deleted so that it cannot be restored.
2. Other records, printouts, paper documents, and media containing personal information, other than those referred to in subparagraph 1, shall be shredded or incinerated.

○2 Detailed matters concerning the safe destruction of personal information subject to paragraph1 shall be prescribed by Notification of the Protection Commission.

Article 9 (The provision of Personal Information)

○1 The Company may provide (or share) the personal information of a member to a third party in any of the following circumstances:

1. Where the consent is obtained from the member
2. Where special provisions exist in other laws, or it is inevitable to observe legal obligations
3. Where it is inevitable for a public institution’s performance of its duties under its jurisdiction as prescribed by statutes, etc.

○2 A personal information controller shall inform a data subject of the following matters when it obtains the consent under paragraph (1) 1. The same shall apply when any of the following is modified:

1. The recipient of personal information
2. The purpose for which the recipient of personal information uses such information
3. Particulars of personal information to be provided
4. The period during which the recipient retains and uses personal information
5. The fact that the data subject is entitled to deny consent, and disadvantages, if any, resulting from the denial of consent.

○3 The Company shall inform the member of the matters provided for in paragraph (2), and obtain the consent from him or her in order to provide personal information to a third party overseas; and shall not enter into a contract for the cross-border transfer of personal information.

○4 The Company may provide personal information without the consent of a user within the scope reasonably related to the purposes for which the personal information was initially collected, in accordance with Enforcement Decree of Personal Information Protection Act whether disadvantages are caused to the user, whether necessary measures to secure safety, such as encryption, have been taken, etc.

Article 10 (Sharing collected information)

Except for the following cases, the Company will not share personal information with a 3rd party:

• when the Company shares the information with its affiliates, partners and service providers;
• When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company;
• when the users consent the sharing in advance;
• when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites;
• when the sharing is required by the laws;
- if required to be disclosed by the laws and regulations; or
- if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations

Article 11 (Cookies and similar technologies)

○1 The Company may collect collective and impersonal information through cookies or similar technologies. Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard disks of the users’ computer.

○2 The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company.

Article 12 (The rights of users and their legal representatives)

The users or their legal representatives, as main agents of the personal information, may exercise the following options regarding the collection by the Company:

• exercise right to access to personal information;
• make corrections or deletion;
• make temporary suspension of treatment of personal information; or
• request the withdrawal of their consent provided before if, in order to exercise the above options, you, as a user, use the menu of amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

Article 13 (Profile Information)

○1 We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ license details and other sensitive information which is open to abuse and misuse on your profile.

○2 When you post information about yourself or use the messaging function to communicate with other users, the amount of personal information you share is at your own risk.

Article 14 (Profile Verification Information (Including Biometric Information))

For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number and, in some instances, we might also ask that you carry out photo verification. We want to make sure you are not a robot! And we also want to avoid fake Viewchat accounts being created which can be used for malicious activities and cybercrime – they threaten the Viewchat community and spoil things for everyone. This verification might be required by us for the prevention of fraud. You can also verify your photo on a voluntary basis.

Article 15 (Others)

If you have any other queries and concerns about the privacy policy of the Company, please do not hesitate to contact us via e-mail (

Article 16 (Modification of privacy protection policy)

The Company has the right to amend or modify this Policy from time to time. In such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax, or e-mail) and obtain consent from the users if required by relevant laws at least 7 days in advance.

• The latest update: August 1, 2022

Article 17 (Person in the charge of personal information management)

The Company designates the following person in charge of personal information (“a privacy officer”) in order to protect personal information of users and deal with complaints from them:

• A privacy officer: Jee Namho
• E-mail:

In addition, if you need to report or consult about personal information infringement, you can contact the following institution.

• / call: 118
• / call: 1301
• / call: 182